Collections Admin & Support Officer

Location: Sydney, New South Wales AU


Job Number: 278

External Description:

An exciting opportunity to join our Collections Team in a support role, assisting with customer and broker enquiries and managing their administrative workload. Previous collections experience is not required, however prior experience in an admin support role is vital.


Roles and responsibilities

Managing the shared mailbox

  • Managing customer and broker enquires via email and deliver exceptional service
  • Liaising with the liquidators and administrators to submit forms and provide documentation


    Assign emails to the account owners for their action.
  • Bring priority matters to the attention of the Team Leader or Manager for action/advice as appropriate
  • Update notes and documents into the collections System


Daily administrative tasks

  • Remain on the inbound queue for general inquiries from the customer. Transfer call where appropriate.
  • Creditors watch upload
  • Processing invoices and payment run


Backend administrative support

  • Issuing instruction to mercantile agents and lawyers upon approval from designated officers
  • Post-auction payment adjustments
  • Other ad hoc tasks provided by Team Leader & Collections Manager


How to succeed 

A passion for customer interactions and ability to build and nurture professional relationships will ensure success in the role.

We are looking for someone with the following:

  • 1-3 years prior experience in a customer service or admin support role
  • Very strong written and verbal communication skills
  • Good problem-solving skills with the ability to identify alternate solutions
  • Excellent customer service skills
  • Ability to represent Metro Finance professionally to external parties
  • Knowledge of current legislative requirements, Corporations Act, NCCP, PPSA, AML & CTF and Privacy Act would be advantageous
  • Good MS-Office knowledge
  • Must have Australian working rights (citizen or PR)



We offer a robust benefits package to help support your health and financial security, plus you'll enjoy:

  • Hybrid working model - work 3 days in the office and 2 at home
  • A culture that promotes growth
  • Working out of a beautiful modern office in Sydney and virtually
  • Fun, regular social events so you can get to know your coworkers


We Value Your Wellbeing 

Metro Finance believes in diversity, equity, and inclusion and offers a safe environment to grow. Bring your open mind and can-do attitude to help us deliver our award-winning service to clients. Our culture of continuous improvement gives you opportunities to learn. We encourage you to take advantage of all career development opportunities across department teams to help build your skills.


About Metro Finance 

We offer an alternative to traditional bank funding with a modern approach and mindset. Our cutting-edge financial products, advanced technology, and local expertise set us apart. We excel at providing a real human experience for our customers. In fact, our Sales, Settlements, and Credit teams are all regular CAFBA award winners.


If you require further information please contact our Talent Acquisition Manager at

Job Number: 278

Talent Pool / Marketing Title: Collections Admin & Support Officer

Location_formattedLocationLong: Sydney, New South Wales AU